Refund policy

At Bag Chapter, every handbag is selected and prepared with care, attention to detail, and a focus on quality. We want your bag to reach you safely, in perfect condition, and looking exactly as you expected.

If something isn't right, we'll make it right — quickly and without fuss.

Before You Begin: The Unboxing Video

We ask every customer to record a continuous unboxing video showing the sealed package being opened for the first time.

This is mandatory for any claim involving a missing, incorrect, damaged, or defective item. The video must show the package intact and sealed at the start and must not be edited, paused, or interrupted.

Without a valid unboxing video, we may be unable to process your claim, as our courier partners may require it for verification.

It takes just a minute, and it helps protect you in case of any delivery-related issue.

Timelines at a Glance

If Your Order Arrived Damaged, Incorrect, or Incomplete

If your handbag arrives damaged, defective, incorrect, or incomplete, this is on us — and we'll work to resolve it fully.

Please contact us within 24 hours of delivery with:

• Your order number

• A continuous unboxing video

• Clear photographs of the handbag

• Photographs of the outer packaging and shipping label

Once your request is verified, we will offer you:

• A replacement of the same handbag, subject to availability

• Store Credit for the full value of the item if a replacement is unavailable

• A refund to your original payment method where a replacement is not possible and applicable law requires it

You will not be charged shipping or handling fees in cases where the item was delivered damaged, defective, incorrect, or incomplete.

Returns and Exchanges for Personal Reasons

If you'd like to return or exchange your handbag because of a change of mind, colour preference, size preference, style preference, or another personal reason, we'll do our best to accommodate your request within 3 days of delivery, subject to approval.

In these cases:

• Forward and reverse shipping charges apply and will be deducted from the value of your Store Credit.

• The remaining eligible amount will be issued as Store Credit only.

• Cash refunds or refunds to the original payment method are not available for personal-reason returns.

• If you request an exchange and your preferred handbag is unavailable, we will issue Store Credit for the same eligible value instead.

• Approval of personal-reason returns and exchanges is at the discretion of Bag Chapter.

Condition of Returned Handbags

To be accepted, the handbag must be:

• Unused and unworn, with no signs of use, stains, scratches, marks, scuffs, or damage

• Free from perfume, makeup, food, smoke, or other odours

• Returned in its original packaging

• Accompanied by all tags, dust bags, boxes, cards, straps, accessories, and other items originally supplied with the product

• Complete, including all components or accessories included with the handbag

We recommend trying the handbag indoors and keeping all original packaging intact until you're certain you wish to keep it.

Items that do not meet these conditions may be rejected and returned to you at your cost.

Items We Cannot Accept

We cannot accept returns or exchanges for:

• Customised, personalised, or specially made handbags

• Handbags that have been used, worn, altered, washed, cleaned, repaired, or damaged after delivery

• Handbags with removed or damaged tags, packaging, or accessories

• Handbags showing signs of makeup, stains, scratches, scuffs, perfume, smoke, or other use

• Items purchased in a clearance or final-sale category, where clearly marked

• Items returned without a valid unboxing video where a video is required

• Any item that does not meet the return or exchange conditions described above

How Store Credit Works

Store Credit is issued to your registered email address as a code that can be used at checkout.

• Store Credit is valid for 6 months from the date of issue.

• It can be used to purchase any eligible product on the Bag Chapter website.

• If your new order costs more than your Store Credit, you can pay the difference using the available payment options.

• Store Credit is non-transferable.

• Store Credit cannot be exchanged for cash.

Order Cancellations

You may cancel your order at any time before it is dispatched by contacting us on WhatsApp with your order number.

Once your order has been dispatched, it will fall under this Return & Exchange Policy.

How to Raise a Return or Exchange Request

To raise a request:

WhatsApp: +91 7889160470
Email: Hello@bagchapter.com
Return / Exchange Form: Available on the Bag Chapter website

Please share:

• Your order number

• Your unboxing video, where applicable

• Clear photographs of the handbag and packaging

• A brief description of the issue or reason for your request

Our team will review your request and respond within 48 hours with the next steps.

Once your return is approved and the item is received and inspected, we will process your replacement or Store Credit within 5–7 working days.

We're Here to Help

At Bag Chapter, we want your shopping experience to feel as easy and reassuring as choosing the right handbag.

If you have any questions about a return, exchange, delivery issue, or product, our support team will be happy to guide you through the process.

WhatsApp: +91 7889160470
Email: Hello@bagchapter.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST